FAQ

Are Magnetic Lashes Safe?

Yes! Magnetic lashes have proven to be safe, as it won't cause any damage to your natural lashes compared to other fake lashes using toxic glue on the skin.

 

How Can I Apply My Magnetic Lashes? 

Applying your magnetic lashes couldn't get any easier! as you only need to apply a thin layer of your mascara on your natural lashes and then chose from the (left and right) lashes on the box to apply on each eye. (Please note that you need 2 lashes for each eye , as one above your natural lash and one beneath you natural lash that will clip with the one applied above.

 

Are Magnetic Lashed suitable For Sensitive Eyes?

Yes! Our magnetic lashes have been used by many customers with sensitive eyes, but please make sure to use suitable mascara for your eyes as well as paying attention to hands hygiene while applying.

 

Do Magnetic Lashes Need Glue? 

No! it's one of the main great features of our lashes that they don't need any glue or eyeliner to apply.

 

Can I Get  A Refund?

At our company, we want you to be completely satisfied with your purchase. If for any reason you are not, you have the right to return your order within 14 days of receiving it. Please contact us within this period to let us know you intend to return the item(s). Please note that the cost of returning the item(s) is the customer's responsibility. We will process the refund, including any delivery charges, within 14 days of receiving the returned item(s).

Eyelashes that have been unsealed are not suitable for return due to health protection or hygienic reasons.

Please note that before shipping orders all products are individually checked to insure product quality.

If you still need help regarding returns please contact us.

 

Can I Cancel Or Amend My Order?

We are unable to cancel or amend any orders that have already been placed.

 

My Tracking States That My Parcel Is Delivered But I Haven't Received it.

In these circumstances, we recommend contacting the courier specified in your dispatch email.